Refund and Return

1. General Refund Policy

Astro DOB aims to provide accurate, reliable, and clearly described digital and spiritual services.

Refund eligibility depends on the type of product or service purchased and the stage at which a cancellation request is received.

Customers should review the product description, pricing, required information, and applicable terms before completing an order.

2. Personalized Digital Reports

Astro DOB provides personalized digital products including, but not limited to:

• Numerology Reports
• Lo Shu Grid Reports
• Vedic Janam Kundali Reports
• Career & Wealth Reports
• Kundali Milan & Compatibility Reports
• Other personalized astrology or numerology reports

These reports are generated using information submitted by the customer and may be created specifically for that individual.

3. When a Digital Report Is Non-Refundable

A refund will generally not be available once the personalized report has been generated and made available to the customer.

Since personalized reports are created specifically using the customer's submitted information, they cannot ordinarily be returned or resold as unused digital products.

4. Cancellation Before Report Generation

If a customer requests cancellation after payment but before the personalized report has been generated, the request may be considered depending on the status of the order.

Approval of a cancellation or refund request is subject to verification and applicable law.

5. Incorrect Information Provided by Customer

Customers are responsible for checking all information before submitting an order.

This may include:

• Name
• Date of birth
• Time of birth
• Place of birth
• Birth coordinates
• Partner or other person's details for compatibility reports

If incorrect information is submitted and a personalized report is generated using that information, the report will generally remain non-refundable.

Where technically possible, Astro DOB may offer a correction or regeneration option at its discretion. Any applicable additional charge will be communicated before the service is performed.

6. Technical Problems & Failed Delivery

If you have successfully purchased a report but cannot access or download it because of a technical problem on the Astro DOB platform, please contact us.

We will first attempt to resolve the access or delivery issue, including restoring access to the purchased report or providing an appropriate alternative delivery method.

A technical inability to download a successfully generated report does not automatically mean that the order is refundable. We will first make reasonable efforts to provide access to the purchased product.

7. Duplicate Payments

If the same order is accidentally charged more than once because of a payment-processing or technical error, please contact us with the relevant transaction details.

After verification, an eligible duplicate payment may be refunded through the applicable payment method.

8. Payment Deducted but Order Not Completed

Occasionally, a payment may be deducted from a customer's bank account, card, UPI account, or other payment method while the order is not immediately reflected on the Astro DOB platform.

In such cases, please provide the transaction reference or payment confirmation so that the payment can be verified.

Where the payment was not successfully received or the order cannot be fulfilled, the applicable refund or payment reversal will be handled in accordance with the payment provider's settlement process and applicable law.

9. Puja, Pandit & Other Services

Astro DOB may also provide or facilitate services such as Pandit services, puja services, rituals, consultations, or other spiritual services.

Refund and cancellation conditions for these services may differ from the policy applicable to personalized digital reports.

Where different cancellation or refund conditions apply, those conditions may be displayed during the relevant booking or checkout process.

10. How to Request a Refund

If you believe your order is eligible for a refund, contact Astro DOB through the contact details provided on our website.

Please provide, where available:

• Order number
• Name used for the order
• Email address used for the purchase
• Transaction reference
• Reason for the refund request
• Relevant payment confirmation or supporting information

Providing complete transaction information can help us investigate and resolve the request more quickly.

11. Refund Processing

Where a refund is approved, it will normally be processed through the original payment method or another appropriate method supported by the payment provider.

The time required for the refund to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.

Astro DOB cannot control processing times imposed by third-party payment providers or banks.

12. Exceptions

Nothing in this Refund & Return Policy is intended to exclude or restrict any refund, cancellation, replacement, or consumer right that cannot legally be excluded or restricted under applicable law.

Astro DOB may review exceptional circumstances on a case-by-case basis, but such review does not create an automatic entitlement to a refund.

13. Changes to This Policy

Astro DOB may update this Refund & Return Policy from time to time to reflect changes in our products, services, payment systems, business practices, or applicable legal requirements.

The latest version will be published on this page with the updated effective date.

14. Contact Us

For refund, cancellation, payment, or order-related questions, please contact Astro DOB through the contact details provided on our website.

Please include your order number or transaction reference whenever possible.